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Agriculture · machinery service

The repair crew drives out to look, then drives back for the parts.

KIM 4 Industry is the field operations platform, from the job done in the field to the record that closes it. In agriculture the machines break down in the middle of a field, in the middle of the season, and the first trip is usually spent finding out what is wrong.

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A service technician in a field, under the raised bonnet of a tractor, scanning a part with a phone.

Image built with AI, for illustration.

How it goes today

Two trips for one repair.

Tractors and farm machinery work far from the workshop. When one breaks down, the driver phones in, the crew drives out to see the problem, and more often than not drives back to fetch the part. In the season, that second trip is a day the machine does not work.

What goes missing

Four things the first phone call does not carry.

  • Which machine. The serial number, not “the green one by the canal”.
  • Where it is. A field is not an address.
  • What it needs. Tools and parts, decided before the crew leaves.
  • Its history. The last repair, and what went into it.
What changes

One scan on the dashboard, and the crew leaves prepared.

  1. 01the driver scans the tag on the dashboard
  2. 02the request arrives with the serial number and the GPS position
  3. 03the crew sees the history and loads the right tools and parts
  4. 04the job is closed in the field, offline if needed
  5. 05the part comes off the service stock with its record

The machine’s history stays with the machine, whoever repairs it next.

Image built with AI, for illustration.

In the founder’s words

“He just scans it.”

Poster for the interview piece on agricultural machinery service.A tractor in the middle of the fieldFounder interview · English subtitles · opens on YouTube
The repair crew knows the tractor’s serial number, knows which tools to bring, and, most importantly, knows where the tractor is.
Founder and CEO, KIM 4 IndustryFilmed interview · KIM 4 Industry, September 2026 · translated from Romanian
The arithmetic

Count the second trips.

We publish no figure for this sector until a client gives us one. The inputs we ask for:

  • how many machines you service;
  • how many call-outs in a season;
  • how many of them need a second trip for parts.
Where we stand

An area of application.

We have no agricultural client we can name. The mechanism is the one of KIM for Field Services, in use since 2014.

Questions we get asked

Straight answers.

The machine is in the middle of a field. How do we know where?

The driver scans the tag on the dashboard when he reports the fault, and the request arrives with the machine’s GPS position.

What does the repair crew get before it leaves?

The serial number of the machine, its service history and a description of the fault, so the crew knows which tools and parts to bring.

There is no signal out there.

The app works offline. The job is closed in the field and syncs when the phone finds a connection.

Do you have an agricultural client?

Not one we can name. This page describes the mechanism of our field service product, applied to farm machinery.

All sectors on one page

How many machines, and how far from the workshop?

We prepare the demo on your fleet and your service routine.

Request a 30-minute demo