Requests arrive from ten buildings on five channels. The monthly report is rebuilt by hand.
KIM 4 Industry is the field operations platform, from the job done in the field to the record that closes it. For a facility management provider, the work is spread over many buildings, many tenants and several crews, and the evidence of it is scattered in the same way.
Image built with AI, for illustration.
Every tenant has their own way of asking.
One writes an email, another calls reception, a third stops the technician in the corridor. Some jobs go to your own crew, some to a subcontractor. At the end of the month, somebody reconstructs what happened from five files, for a client who wants to see response times.
The request starts with a scan at the location.
- 01the tenant scans the tag at the location, describes the problem, adds a photo
- 02the dispatcher assigns it, with an owner and a deadline
- 03the crew scans the equipment, records parts and time
- 04the person accepting the work signs on the crew’s phone
- 05the report to your client comes out of the same data
The full history of each request stays in one place, from the moment it was opened until it was closed.
Image built with AI, for illustration.
“From the moment it was opened until it was closed.”
The requester role is in production.
This is the one network sector where the mechanism is already validated in production, with a facility management client we are not free to name. When they agree, their name goes here.
How many buildings, and who covers them?
We prepare the demo on your buildings, your crews and the report your client expects.